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If you change your mind about your purchase after delivery of the product(s), the item must be returned back to us within 14 days of receiving these products. Please send an email to sadies-secret at your earliest convenience to say that the goods are being returned and use a suitable secure method of postal delivery which can be tracked by you. Please include our returns form in your package of goods which you will have received along with your original purchase.
When we have approved the return we will ask you to return your items and include the returns form you will have received along with your original purchase.
When we receive your returned item(s) we will refund the order value, less the original shipping, through the original purchasing method.
- • Your item must be unused and in the same condition that you received it with tags attached.
- • We recommend you return the items via a recorded delivery method.
- • We can’t accept liability for lost or damaged items before they reach us.
- • Returns won't be accepted outside our refund/ exchange period.
- • Returns are processed within 5 working days, it can take up to 10 working days to process card refunds to your bank account.
- • Please note that returns cannot be made of the following products: Earrings/under garments for hygiene reasons.
- • We reserve the right not to refund you if you return items to us outside the terms of our policy.